THANK YOU FOR BECOMING A KRUMMA FILMS CUSTOMER
Krumma Films is an Icelandic company.
The home address of Krumma Films is:
101 Reykjavik, IS
Tel: +354 821 1110
The website and shop is issued and run by Krumma Films. When we refer to “we, us or our” in this paper we mean Krumma Films while we refer to “you” as any person doing business with our site.
If you have any comments or suggestions, we would be pleased to receive them at the mail or phone number above. We receive calls between 09 and 17 Monday to Friday.
When you shop at Krumma Films.is you agree to the below terms and conditions.
Your privacy is of course important to us. We only collect information where necessary to ensure smooth service and dealing with you. We only keep your information for as long as we are required by law or as long as it is relevant for the purposes for which it was collected. You can visit the website and browse without having to provide personal details. When you shop at the website you have to provide information like name, email address, postal address, delivery address, telephone number, mobile number and like.
We do not collect your payment details as we use either Paypal as our main payment gateway or direct bank transfer. At Paypal all your payment details are securely processed and we are never in possession of those details. When you transfer via bank you just use the information about our bank account.
We will use the provided information to process your orders and to give you as good service as possible. We will have to pass your name and address on to a third party in order to make a delivery of the product to you, for example a courier or post office.
Log into “My account” at the website to view the details of your orders, change your information and password. Take care of your information and do not make it available to unauthorised parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Our site runs on secure servers, we use firewalls and encrypt all data by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are responsible for protecting against unauthorised access to your password and to your computer.
To be able to order products at Krummafilms.is you must have a registered account. You only have the right to register one account. We reserve the right to delete duplicate accounts and deny any customers who do not comply with our terms and conditions the right to use their account.
When you register you will have to issue some personal details. If you do not state this information, we will not register an account and you will not be able to order products or shop at our site.
You are responsible for that all the information you enter as part of the registration is correct, complete and up to date. You are responsible for keeping your personal log in information secure.
You can delete your account at Krummafilms.is at any time.
We accept all credit cards processed by Paypal. You do not have to have an Paypal account to shop at our site, but Paypal is our payment gateway and payment processor. We do not receive or store your credit information as you are directed to Paypal when you have reached that step in your shopping process. If you would prefer not to create an account at Paypal, then simply select the option ‘Don’t have a PayPal account?’ and you can enter your card details and confirm the payment as a PayPal guest.
We may cancel a sale if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made.
Delivery and shipping:
You have to estimate a delivery time from 2 to 14 days depending on where in the world you live. We usually ship orders the same day or the day after, but be advised that delivery of your order can sometimes take longer than mentioned. Delivery can be delayed during peak holiday seasons.
If the Post Office is not able to deliver your package it will usually be held at the customer’s local sorting office for 10 working days. If the package has not been collected within the time according to local custom, the order will be returned to us. You will then be responsible for any additional postage fees if we have to resend the order having been returned to us. If you have not received your order within 14 working days after receiving a confirmation of the purchase, please contact us at hrabba@Krummafilms.is.
Quality and return:
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.
We are hooked on quality, but if you receive a product which is not in excellent condition you will send it to us to inspect within a reasonable time. To provide any remedies for a faulty product we need you to specify in details in which way the product is damaged or defective and you have to provide us with the delivery note number and all needed information we require to find where the problem is to be found.
You may return items within 30 days of delivery for a full refund. We´ll also pay the return shipping costs if the return is a result of our error (or you received an incorrect or defective item, etc.). If on the other hand the fault is not ours, you will pay the shipping cost of the returned product.
All items MUST be returned to us in the exact same condition you received them.
You can expect to receive your refund within four weeks of returning the product, however in many cases you will receive a refund more quickly. The time period takes in account the transit time for us to receive your return from the shipper, the time it takes us to process your return and the time it takes Paypal and your bank to process our refund request which can take up to 10 business days.
If you need to return an item, please send us an email to hrabba@Krummafilms.is prior to the shipping. We will answer promptly and see what can be done and how. And of course if you have any other questions about the product, don´t hesitate to mail us.
Thank you and enjoy:
We thank you whole heartedly for shopping at Krumma Films and we know that you will enjoy your unique product for a long time.